MyHealth Frequently Asked Questions

General Questions
What is MyHealth?
Is there a fee to use MyHealth?
Who can sign up?
How do I sign up?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Who do I contact if I have further questions?
Access Codes, Password and User ID Questions
Can you send me a new access code as I have lost it, let it expire or did not receive it?
My access code does not work, what should I do?
Is my access code my user ID?
I forgot my password. What should I do?
Your Medical Record
What medical information is available in MyHealth?
Why are certain test results not shared via MyHealth?
When can I see my test results in MyHealth?
If some of the medical information on MyHealth is not correct, what should I do?
If I send a message to my provider, when can I expect a reply?
MyHealth For My Family
Can I view a family member's health record in MyHealth?
Do I need my own MyHealth account in order to access someone else's?
Can my spouse and I share one MyHealth account?
Technical Questions
How secure is MyHealth?
What is your privacy policy?
What do I need to use MyHealth?
Is MyHealth compatible with all browsers?

What is MyHealth?

MyHealth is a website that allows patients or a designated family member to access personal medical information and clinic services on-line, and to communicate with their Harris Health care team. MyHealth should only be used for non-urgent issues, and never in an emergency.
With MyHealth, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyHealth electronic health record.
  • View test results.
  • Communicate electronically and securely with your medical care team.
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Is there a fee to use MyHealth?

There is not a fee. MyHealth is a free service offered to our patients.

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Who can sign up?

Any Harris Health patient who has been seen by a Harris Health provider can sign up for a free MyHealth account. Family access (authorization for one person to act on behalf of another) accounts are also available for the parents or guardians of children and other adults.

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How do I sign up?

Currently My Health is being offered to all patients in the Vecino Health Centers.

Harris Health patients 18 years and older may request to activate a MyHealth account by using one of these options:

  1. Ask a nurse or provider to help you activate an account during your next visit.
  2. Ask the front desk Representative for an access code at check-in. Or find your access code on your After Visit Summary (AVS) following your appointment.
  3. Request an Account from the MyHealth website- an access code and instructions will be sent to the email address you provide.
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Where can I update my personal information (e.g., email or change my password)?

Log into MyHealth. Click on the preferences section on the left of the screen.

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Who do I contact if I have further questions?

Please contact your clinic for any support issues.

Contact the MyHealth Help desk at 713-634-1661, 24 hours a day, and 7 days a week.

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Can you send me a new access code as I have lost it, let it expire or did not receive it?

You may request a new access code at your next clinic visit or contact the MyHealth help desk at 713-634-1661, 24 hours a day, 7 days a week.

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My access code does not work, what should I do?

Contact the MyHealth help desk at 713-634-1661, 24 hours a day, 7 days a week.

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Is my access code my user ID?

No. Your access code is not your MyHealth ID or password. You will use your access code only once to log into MyHealth for the first time. The code will expire after you have used it or after 30 days.

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I forgot my password. What should I do?

Please contact your clinic for any support issues. You may also click the "Forgot password" link on the sign-in page to reset your password online.

Click on the "forgot my password" link on the MyHealth login page.

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What medical information is available in MyHealth?

MyHealth provides access to portions of your medical information stored in your Harris Health electronic medical record. This includes things such as your allergies, immunizations, prescriptions, test results, diagnoses, preventive care needed, appointments, demographics and billing information.

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Why are certain test results not shared via MyHealth?

We try to provide as much information as possible, but some tests of a very sensitive nature are not released to MyHealth.

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When can I see my test results in MyHealth?

Your test results are released to your MyHealth account after your provider has reviewed them. This is generally within 1-7 days.

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If some of the medical information on MyHealth is not correct, what should I do?

Ask your provider to correct the information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record at each visit.

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If I send a message to my provider, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyHealth should not be used for urgent situations. Please call 911 if this is an emergency.

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Can I view a family member's health record in MyHealth?

Yes. Family Access, also known as proxy, allows a person to access information in another person's medical record. This may be a child, spouse, parent, or other person for whom you are caring.

To request Family access, please ask a nurse or provider to help you during your next visit.

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Do I need my own MyHealth account in order to access someone else's?

Yes. You will need to create your own MyHealth account. After logging in, you will find individual folder tabs linking you to your authorized family members' accounts. You can only access someone else's account through your own MyHealth account.

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Can my spouse and I share one MyHealth account?

No. Due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyHealth account.

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How secure is MyHealth?

All communications between you and Harris Health care providers using MyHealth are carried over a secure, encrypted connection. Unlike conventional e-mail, all MyHealth messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyHealth is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyHealth.

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What do I need to use MyHealth?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

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Is MyHealth compatible with all browsers?

MyHealth works with the following web browsers:

  • Internet Explorer 9.0 (standards mode and IE8 compatibility mode)
  • Internet Explorer 8.0 (standards mode only)
  • Mozilla Firefox 13.x and above
  • Safari 5.x on Mac/Windows
  • Google Chrome 20.x and above
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